Your responsibilities after a thorough induction phase:
- Leading our Customer Service Team (approx. 10 employees)
- Fostering the professional and communication quality of employees
- Ensuring daily operations while guaranteeing high service quality and customer satisfaction
- Planning and conducting regular feedback and appraisal meetings
- Close cross-departmental collaboration
Your profile:
- Successfully completed business degree or commercial apprenticeship, potentially previous experience in online retail and/or furniture retail
- Several years of in-depth experience in telephone customer service and at least initial leadership experience
- An appreciative and motivating leadership style
- Good perception for the individual strengths of an employee
- Excellent communication skills, both written and spoken, strong customer orientation
- Proficient in using PCs, standard Office programs, the Internet in general, and after training, our merchandise management software
We offer:
- A position with interesting future prospects in a growing environment
- A varied and diverse range of tasks in a nationally and internationally active, aspiring company with performance-related remuneration
- Enjoyment at work: You can expect ever new and challenging tasks in a dynamic company with flat hierarchies and short decision-making paths
- The opportunity to contribute your individual strengths, implement your own ideas, continuously develop, and grow with new challenges
- A motivated, performance-oriented team
Do you recognize yourself in this profile and would you like to work with us?
Then send your compelling application documents (cover letter, CV, references) today by email to: bewerbung@hjh-office.de
