FAQ

You can pay with the following payment methods free of charge:

• Paypal
• Google Pay
• Purchase on account (Klarna)
• Prepayment
• Credit card (Mastercard, VISA)
• Instant bank transfer (Klarna Pay Now)
• Installment plan (Klarna Pay over Time)
• Billie (Purchase on account B2B)

You will automatically receive the invoice by email approximately 4 days after the order is received and has been processed.

Once we have received the return and the goods have been inspected, the amount will be refunded to the same payment method.

You can redeem your voucher code in the last step of the ordering process, i.e., at "Overview and Payments."

Deliveries within Germany and throughout Europe usually take between 2 and 6 days.

The goods are shipped in their original carton in disassembled condition. Assembly can be carried out by the customer in a few simple steps. For gas springs, footrests, etc., no assembly is required.

The shipping service provider cannot be chosen by the customer.

Shipping by parcel service (DPD/GLS)
Shipping by parcel service is to the front door. Please note that for deliveries by parcel service, a telephone notification is unfortunately not possible. Nor is it possible to arrange a fixed delivery date, as we have no influence on the routes of the deliverers. In some cases, it has proven useful to leave a message with instructions for the parcel driver on the day of delivery at the doorbell/front door/mailbox if you cannot always be present.

Shipping by freight forwarder
The freight forwarder will send you an email with suggested delivery dates. If you do not respond to this, the freight forwarder will contact you by phone.

With DPD Predict, you can track your parcel live. As soon as the goods are in the delivery vehicle, the location is updated every 30 minutes.

We will send you a tracking number by email as soon as your package has been handed over to the delivery service.

In this case, please contact us or the shipping service provider directly.

Typically, the parcel service will attempt another delivery or leave a notification.

If payment is made in advance, the calendar week can be determined. Otherwise, the exact delivery times are stated on the product pages. However, a self-determined delivery date is not possible.

Yes, but only if "payment in advance" has been selected as the payment method and payment has not yet been made. If this is not the case, please contact our service team.

This varies depending on the type of transfer. With prepayment, the invoice amount must first be transferred before the goods are shipped. With direct debit and Amazon Pay, however, the amount is debited directly from the account. Payment by invoice means that payment is only made after receipt of the goods.

Depending on the destination country, there are other aspects that need to be considered. Here, a distinction must sometimes be made between EU countries and country group 1. For example, Switzerland, despite its proximity, is counted among country group 1, and customs duties apply to deliveries, among other things.

To make the return as uncomplicated as possible, we recommend contacting our service department first. Please include your customer or order number when making your complaint. Please send your complaint in writing to the following email: service@buerostuhl24.com.

Detailed information on this topic can be found on the page „Returns and complaints“.

Due to their stable components and construction, XXL chairs are designed for a body weight of 120 - 220 kg and/or a tall stature (up to approx. 2.10 m). Most standard chairs are designed to hold up to 120kg.On the side „XXL office chair“ you will find the different models.

With the concept of active or dynamic sitting, the sitting position is changed frequently. Sitting thus becomes an active activity and is no longer passive. One alternates between 3 sitting postures: the anterior sitting posture, the upright sitting posture, and the posterior sitting posture.

Anterior Sitting Posture
In this sitting posture, the upper body is slightly bent forward. The thighs are slightly bent backward. The forearms support the body on the desk.

Upright Sitting Posture
The upper and lower arms, as well as the upper and lower legs, should form at least a 90° angle. The feet are firmly on the floor. Both heels are parallel to the back of the knee.

Posterior Sitting Posture
In the posterior posture, the upper body is leaning far back. The legs form an open angle.

This concept offers the following advantages:

• The muscles are strengthened by changing positions
• Enables better blood circulation, which in turn helps improve performance
• The intervertebral discs are relieved and supplied with more nutrients
• Long-term poor posture and incorrect loading are prevented
• Variety provides relief, which leads to significantly fewer problems with back pain

In our online shop, you will find a selection of chairs that have been designed for active sitting.

As a rule, we give you a guarantee of between 2 and 4 years, depending on the item. The period for calculating the guarantee period begins on the invoice date. Our guarantee covers the European Union.

On the side „Warranty conditions“ You will find detailed information about our warranty services and which damages are excluded from the warranty.

Depending on the features of your chair, the following settings can be selected:

• Adjust the seat height of the office chair to your height
• Adjust the seat depth and inclination of the seat surface
• Adjust the height and position of the backrest
• Headrest adjustable in height and inclination
• Adjust armrests to body and desk
• Settings with the mechanism open (leaned back in the office chair)
• Adjust the counter pressure of the mechanics to your body weight

Instructions with pictures can be found on the page „Ergonomic sitting“.

We recommend children's chairs that grow with the child so that the child can use the chair for the entire school career. The chair should also be ergonomically shaped and made of a robust material. We offer a large selection of children's swivel chairs from affordable ones to those that grow with you. We recommend your choice depending on how long your child sits.

On the side „Children's chairs“ you will find different models.

A floor protection mat should be used when the floor needs to be protected from wear and tear. A distinction is made between hard floors (tiles, parquet, laminate, industrial carpet tiles, etc.) and soft floors (medium and long pile carpets) when it comes to floor protection mats.

If you look at the individual factors impartially, it is hard to believe why artificial leather still has such a bad reputation: it is cheaper, more durable and more individually manufactured than real leather.

You can find an article with helpful information on the site „Faux leather or leather“.

High-quality and therefore long-lasting office furniture can be recognized by the materials used. This will also be the case office chair24 clear based on the product transparency. For each piece of office furniture, the materials used are detailed in the product description. On the other hand, extended warranty periods are an indication of long-lasting office chairs and desks. The law in Germany only requires a two-year warranty. However, warranty and guarantee are not the same thing. At office chair24 There are also products with a guarantee period of up to 4 years. You can find out more about this topic in our guide article Guaranteed warranty.

For an offer tailored to your individual needs, please contact our competent service team at +49 (0) 881 924 521 10 or send us an email to service@buerostuhl24.com. If you would like a personal consultation, please also feel free to contact us.

No. Depending on the brand and material, color tones will differ.

Planning your new office furniture together, by phone or email, is free of charge for you as a customer with our service.

Basically, what you need above all are suitable office chairs and desks. But floor protection mats and products for the right working atmosphere such as optimal lighting or room temperature also play a role here. These topics are covered in detail in our guide texts. Among other things, the post Plan office and Set up office could help you here.

We cannot make a general statement about that. Please feel free to contact our service with your specific furnishing ideas. They will then be able to provide you with more detailed information.

In addition to ergonomically adjustable elements, it should have individually adjustable suspension on the seat and back. Some chairs even offer the option of adjusting the angle and forward movement of the seat. But other things can also help to make working while sitting more ergonomic. You can find out more about this and ergonomic office chairs here.

First of all, you need to know what it is for Desk is needed. A desk for a home office must meet different requirements than a desk that is subject to constant use or a children's desk. You can find out more about buying advice for a desk here. If you are specifically looking for information about children's desks, click here.

You can find everything about home office in our guide section. Among other things, it will focus on the Framework conditions for a home office received, there will be the Advantages presented and explained how to works properly at home.

There is no general answer to who pays for home office furniture. Many factors come into play, such as whether the home office is requested by the employer or the employee. However, it can generally be stated that a concrete agreement between employer and employee must be reached here.

Compared to its competitors, buerostuhl24 offers longer warranty periods, among other benefits. Some products even come with an extended warranty of up to 10 years. Furthermore, buerostuhl24 impresses the market with thousands of models available for immediate delivery and many selection and configuration options. Last but not least, the quality of the products and their high-quality workmanship result in genuine customer advantages.

Ergonomic and correctly adjusted office furniture can relieve and prevent back pain. You can find more information on this topic here.

How long a product can be reordered varies depending on the series.

As Europe's largest specialist mail-order company for office chairs, buerostuhl24 permanently has approx. 50,000 swivel chairs and desks in stock. Shipping takes place within one working day, so you can usually sit and work better on the next working day without waiting.

In addition, by directly distributing products from the world's leading seating and office furniture manufacturers, you can purchase your swivel chair or executive chair without any intermediaries. In the case of hjh OFFICE products, even directly from the manufacturer. No wholesale, no commissions unnecessarily drive up the price. We also do without glossy catalogs and elaborate advertising materials. Please compare. Our price-performance ratio will convince you!

Rocker mechanism
With the rocker mechanism, the backrest can be moved backwards, although the seat remains at the same angle. The position can usually be locked using a lever. The rocker mechanism is the simplest mechanism for tilting the backrest.

Synchronous mechanism
With the synchronous mechanism, the inclination of the backrest is connected to the inclination of the seat. When you lean back, the inclination of the seat changes at the same time, moving slightly backwards.

Permanent mechanics
The permanent contact mechanism offers a movable backrest without the seat changing its position. This allows the user to switch between an upright and a reclined sitting position depending on the activity.

Our tip: The rocking and permanent mechanism is suitable for use in the home office (4 to 6 hours), while the synchronous mechanism is suitable for long periods of sitting in commercial areas (up to 8 hours or more).

Further information can be found on the page „Lexicon of technical terms“.

The seat tilt function allows the office chair's seat to be angled slightly forward. The slightly forward-sloping seat surface counteracts the backward tilting of the pelvis and, due to the larger angle between the upper body and thighs, relieves the entire organism.

Fixed Armrest
This armrest is fixed and cannot be adjusted in height or in any position.

Height-Adjustable Armrest
The armrest can be adjusted in height.

3D Armrest
The armrest can be adjusted in height, length, and radially in various positions.

4D Armrest
The armrest can be adjusted in height, sideways, length, and radially in various positions.

Fold-down Armrest
The armrest can be folded back completely, giving you more freedom of movement.

With high-quality office chairs, replacing the gas spring is no problem at all. In our video of the site „Replace gas pressure spring“ we show how the gas spring of an office chair can be easily removed.

Basically, the roles of a quality chair can be easily replaced. When ordering the rollers, you should pay close attention to the diameter of the pins with which the rollers are inserted into the turnstile: 10 or 11 millimeters are common. It is best to use a caliper to measure. Once the right chair castors have been found, the replacement can begin.

On the side „Change roles“ you will find a video guide on this topic.

For questions regarding spare parts or missing parts, please contact our customer service. We will then try to find a solution to your problem.

This cannot be generalized. Depending on the intended use and stress, the period of use can vary. However, some of our employees have been sitting on the same office chair for more than a decade. It can be stated, however, that the higher the quality of the chair, the longer its durability. Proper material care and the perfect seat adjustment can also contribute to a longer lifespan of the office chair.

In the top right-hand corner of our website, you will find a "Log In" icon; here you can enter your contact details for your customer profile.

Subscribe to our newsletter here or on our „Home page“ and always receive the latest information. You are also welcome to follow us on Facebook and Instagram.

Whether you are a private or business customer, everyone can shop at buerostuhl24.

The customer area is located at the top right of the website. To Business customer area they get there here.

You have the following options to contact our customer service:

• By email at service@buerostuhl24.com
• Via live chat using the "Chat" flag at the edge of the screen or the button in the footer below
• By phone at +49 (0) 881 924 521 10
• Our opening hours are Monday to Friday from 08:00 – 18:00.

Unfortunately, we do not have the opportunity to test the office chairs on site. We try to give you as accurate an idea as possible of our products with detailed and 360° images. If you don't like the chair, you have a 60-day right of return.

IMPORTANT: The right of return only applies to private individuals!

You can now see our bestsellers in our showrooms test.

To make the return as uncomplicated as possible, we recommend contacting our service department first. Please include your customer or order number when making your complaint. Please send your complaint in writing to the following email: service@buerostuhl24.com.

Detailed information on this topic can be found on the page „Returns and complaints“.

Returns are not rubbish, but often flawless goods, despite minimal scratches or damaged packaging. In order to process your returns in an ecologically and economically sustainable manner, our partner uses an intelligent returns system so that all returned goods can be promptly recycled or made available for sale. Information about this can be found on the page „Returns management“.

You have the opportunity to order up to 3 different hjh OFFICE items from us for a 14-day test. Please note that we only provide immediately available items for testing.

You can easily place your order via our webshop. Please send us a short email with your order number. Due to this message, you are granted a special right of return of 14 days after receipt of the goods.

The following should be noted:

• The sample order is for new goods.
• Payment is made as for a new order.
• In the event of a complete return, the buyer bears the costs for the return shipping,
• In the event of a partial return, we will cover the return shipping costs.

We look forward to your order and are available to answer any questions you may have during our business hours by telephone at +49 881 924 521-10.

You can cancel your order as long as it has not yet been processed by our warehouse.

You are welcome to place your order with us by phone. You will then receive a payment link or a pro forma invoice by email, which you can use to complete your order.

The chairs can be assembled by one person with a few simple steps. Assembly instructions are included with the chair. Various assembly videos can be found in our shop.

Yes, we offer a professional assembly service for our products. Assembly is carried out by skilled technicians who will carefully and professionally assemble your product – for example, an office chair or other furniture.

The assembly service can be added upon request through our customer service. Please contact us before or immediately after your order so we can organize everything else for you.

In this case, please contact our service department. You can reach them at +49 (0) 881 924 521 10, by email at service@buerostuhl24.com, or directly via Live Chat (speech bubble bottom right).

In many cases, the dispatch of a reminder and the receipt of payment may overlap. In such cases, please contact our service department. You can reach them at +49 (0) 881 924 521 10, by email at service@buerostuhl24.com, or directly via Live Chat (speech bubble bottom right).

We are sorry if your goods were delivered damaged. You can find everything about handling complaints and returns here.

In this case, please contact our service department. You can reach them at +49 (0) 881 924 521 10, by email at service@buerostuhl24.com, or directly via Live Chat (speech bubble bottom right).