FAQ

You can pay with us free of charge using the following payment methods:

• Paypal
• Google Pay
• Purchase on invoice (Klarna)
• Advance payment
• Credit card (Mastercard, VISA)
• Instant bank transfer (Klarna Pay Now)
• Instalment purchase (Klarna Pay over Time)
• Billie (purchase on invoice B2B)

You will automatically receive your invoice by email approx. 4 days after your order has been received, once the order is being processed.

As soon as we have received the return and checked the goods, the amount will be refunded via the same payment method.

You can redeem your voucher code in the last step of the ordering process, under “Overview and payment”.

As a rule, delivery within Germany and across Europe takes between 2 and 6 days.

The goods are shipped in their original box in dismantled form. Assembly can be carried out by the customer in just a few simple steps. No assembly is required for gas lifts, footrests, etc.

The shipping service provider cannot be selected by the customer.

Parcel delivery (DPD/GLS)
Delivery by parcel service is made to the front door. Please note that telephone notification is unfortunately not possible for deliveries by parcel service. It is also not possible to arrange a fixed delivery date, as we have no influence whatsoever over the couriers' routes. In some cases, it has proved helpful to leave a note for the parcel driver on the day of delivery with instructions on the doorbell/front door/mailbox if you are not always able to be present.

Freight forwarding delivery
The freight forwarder will send you an email with proposed delivery dates. If you do not respond, the freight forwarder will contact you by phone.

With DPD Predict, you can track your parcel live. As soon as the goods are in the delivery vehicle, the location is updated every 30 minutes.

We will send you a tracking number by email as soon as your parcel has been handed over to the delivery service provider.

In this case, please contact us or the shipping service provider directly.

As a rule, the parcel service will make another delivery attempt or leave a notification.

With advance payment, the calendar week can be specified. Otherwise, the exact delivery times are shown on the product pages. However, it is not possible to choose your own delivery date.

Yes, but only if the payment method advance payment was selected and payment has not yet been made. If this is not the case, please feel free to contact our service team.

This depends on the payment method. With advance payment, the invoice amount must be transferred first before the goods are shipped. With direct debit and amazon pay, on the other hand, the amount is debited directly from the account. Paying by invoice means that payment is only made after the goods have been received.

Depending on the destination country, there are different aspects that must be taken into account. In some cases, a distinction must also be made between EU countries and country group 1. Switzerland, for example, belongs to country group 1 despite its proximity, and deliveries there are subject to customs duty, among other things.

To make the return process as straightforward as possible, we recommend that you first contact our service team. Please state your customer or order number when making your complaint. Please send your complaint in writing to the following email address: service@hjh-office.co.uk.

Detailed information on this topic can be found on the page “Returns and complaints”.

XXL chairs are designed for a body weight of 120 – 220 kg and/or a large stature (up to approx. 2.10 m) thanks to their sturdy components and construction. Most standard chairs are designed for up to 120 kg.On the “XXL office chair” page you will find the different models.

In the concept of active, or dynamic, sitting, the sitting position is changed frequently. Sitting therefore becomes an active activity rather than a passive one. You alternate between 3 sitting postures: the forward sitting posture, the upright sitting posture and the rear sitting posture.

Forward sitting posture
In this sitting posture, the upper body is bent slightly forward. The thighs are slightly bent back. The forearms support the body on the desk.

Upright sitting posture
The upper and lower arms, as well as the upper and lower legs, should form at least a 90° angle. The feet are firmly on the floor. Both heels are parallel to the backs of the knees.

Rear sitting posture
In the rear posture, the upper body is leaned far back. The legs form an open angle.

This concept offers the following advantages:

• The muscles are strengthened by changing position
• Promotes better circulation, which in turn helps improve performance
• The intervertebral discs are relieved and supplied with nutrients more effectively
• Helps prevent long-term poor posture and improper strain
• Variety provides relief, leading to significantly fewer problems with back pain

In our online shop, you will find a selection of chairs designed for active sitting.

As a rule, depending on the item, we grant you a warranty of between 2 and 4 years. The period for calculating the warranty duration begins on the invoice date. Our warranty service applies throughout the European Union.

On the “Warranty conditions” page you will find detailed information about our warranty services and which types of damage are excluded from the warranty.

Depending on the features of your chair, the following settings can be adjusted:

• Adjust the office chair seat height to your height
• Adjust the seat depth and tilt of the seat surface
• Adjust the height and position of the backrest
• Headrest adjustable in height and tilt
• Adjust armrests to your body and desk
• Settings for open mechanism (when reclining in the office chair)
• Adjust the resistance of the mechanism to your body weight

You can find illustrated instructions on the page “Ergonomic sitting”.

Height-adjustable children's chairs that grow with the child are recommended so that the child can ideally use the chair throughout their entire school years. The chair should also be ergonomically shaped and made from a robust material. We offer a wide selection, from affordable children's swivel chairs to specially designed chairs that grow with your child. We recommend making your choice depending on how long your child will sit on it.

On the “Children's chairs” page you will find different models.

A floor protection mat should be used if the floor needs to be protected from wear and tear. A distinction is made between floor protection mats for hard floors (tiles, parquet, laminate, tiles, industrial carpet flooring, etc.) and soft floors (medium- and deep-pile carpets).

If you look objectively at the individual factors, it is hard to believe why faux leather still has such a bad reputation: it is cheaper, more durable and can be manufactured more individually than genuine leather.

You can find an article with helpful information on the page “Faux leather or leather”.

High-quality and therefore durable office furniture can be identified on the one hand by the materials used. This is also evident at hjh OFFICE thanks to the transparency of the product information. The materials used are listed in detail in the product description for every piece of office furniture. On the other hand, extended warranty periods are an indication of durable office chairs and desks. In Germany, only a two-year statutory warranty is required by law. However, statutory warranty and warranty are not the same thing. At hjh OFFICE, there are also products with a warranty period of up to 4 years. You can find out more on this topic in our guide article Guaranteed warranty.

For a personalised quote tailored to your needs, please contact our expert service team on +49 (0) 881 924 521 10 or send us an email at service@hjh-office.co.uk. If you would like a personal consultation appointment, please feel free to contact us as well.

No. Depending on the brand and material, colour shades may vary.

Planning your new office fit-out together with our service team by phone or email is free of charge for you as a customer.

Basically, the main things you need are suitable office chairs and desks. But floor protection mats and products for the right working atmosphere, such as optimal lighting or room temperature, also play a role here. These topics are covered in detail in our guide texts. Among others, the articles Planning an office and Furnishing an office could help you here.

There is no general answer to that. Please feel free to contact our service team with your specific furnishing ideas. They can then provide you with more detailed information.

In addition to ergonomically adjustable elements, it should have individually adjustable tension for the seat and backrest. Some chairs even offer the option to adjust the angle and seat depth. But other things can also help make seated work more ergonomic. You can find more information on this and ergonomic office chairs here.

First of all, you need to know what the desk is needed for. A desk for a home office has to meet different requirements than a desk that is used continuously or a children's desk. You can find more information on buying a desk here. If you are specifically looking for information on children's desks, click here.

You can find everything about the topic of home office in our advice section. It covers, among other things, the framework conditions for a home office, presents the advantages and explains how to work properly from home.

There is no one-size-fits-all answer to who pays for home office furniture. It depends on many factors, such as whether the home office is desired by the employer or the employee. In principle, however, it can be said that a specific agreement must be made between employer and employee.

Compared to competitors, hjh OFFICE offers longer warranty periods, among other things. Some products even come with an extended warranty of up to 10 years. In addition, hjh OFFICE stands out in the market with thousands of models available for immediate delivery and many selection and configuration options. Last but not least, customers benefit greatly from the quality of the products and the high-quality workmanship.

Ergonomic and properly adjusted office furniture can help relieve and prevent back pain. You can find more on this topic here.

How long a product can be reordered varies depending on the series.

hjh OFFICE, as Europe's largest specialist mail-order retailer for office chairs, permanently keeps around 50.000 swivel chairs and desks in stock. Shipping takes place within one working day, so you can usually sit and work better by the next working day without any waiting time.

In addition, thanks to direct sales from the world's leading seating and office furniture manufacturers, you get your swivel chair or executive chair without any intermediaries. In the case of hjh OFFICE products, even directly from the manufacturer. No wholesalers or commissions drive the price up unnecessarily. We also do without glossy catalogues and elaborate advertising materials. Please compare. Our price-performance ratio will convince you!

Tilt mechanism
With the tilt mechanism, the backrest can be moved backwards, while the seat remains at the same angle. As a rule, the position can be locked using a lever. The tilt mechanism is the simplest mechanism for reclining the backrest.

Synchronous mechanism
With the synchronous mechanism, the inclination of the backrest is linked to the inclination of the seat. When leaning back, the seat angle changes at the same time and moves slightly backwards.

Permanent contact mechanism
The permanent contact mechanism offers a movable backrest without the seat changing its position. This allows the user to switch between an upright and a reclined sitting posture depending on the activity.

Our tip: The tilt and permanent contact mechanisms are suitable for use in the home office (4 to 6 hours), while the synchronous mechanism is better for long periods of sitting in commercial environments (up to 8 hours and more).

You can find more information on the page “Glossary of technical terms”.

The seat tilt function allows the office chair seat to be angled slightly forwards. The slightly forward-sloping seat counteracts the pelvis tilting backwards and, thanks to the larger angle between the upper body and thigh, relieves strain on the entire body.

Fixed armrest
This armrest is fixed and cannot be adjusted in height or changed to any other position.

Height-adjustable armrest
Here, the armrest can be adjusted in height.

3D armrest
The armrest can be adjusted in height, length and radially into different positions.

4D armrest
The armrest can be adjusted in height, sideways, lengthwise and radially into different positions.

Flip-up armrest
The armrest can be folded completely backwards, giving you more freedom of movement.

With high-quality office chairs, replacing the gas lift is no problem at all. In our video on the page “Replacing the gas lift”, we show how the gas lift of an office chair can be removed easily.

As a rule, the castors of a quality chair can be replaced easily. When ordering castors, you should carefully check the diameter of the pins used to insert the castors into the base: 10 or 11 millimetres are common. It is best to use callipers for measuring. Once you have found the right chair castors, you can start the replacement.

On the page “Replacing castors” you will find a video guide on this topic.

If you have questions regarding spare parts or missing parts, please contact our customer service. We will then try to find a solution to your problem.

This cannot be generalised. Depending on the intended use and level of wear, the period of use may vary. However, some of our employees have been sitting on the same office chair for more than a decade. It can be said, though, that the higher the quality of the chair, the longer its durability. Proper material care and the perfect seating adjustment can also contribute to a longer service life for the office chair.

At the top right of our website you will find a "Sign in" icon, where you can store your contact details for your customer profile.

Subscribe to our newsletter here or on our “homepage” and always receive the latest information. You are also welcome to follow us on Facebook and Instagram.

Whether private or business customer, everyone can shop at hjh OFFICE.

The customer area is located at the top right of the website. You can access the business customer area here.

You have the following options for contacting our customer service team:

• By email at service@hjh-office.co.uk
• Via live chat using the “Chat” tab at the edge of the screen or the button in the footer below
• Our opening hours are Monday to Friday from 08:00 – 18:00.

Unfortunately, it is not possible to test our office chairs on site. We do our best to give you the most accurate impression possible of our products with detailed images and 360° views. If the chair does not meet your expectations, you have a 60-day return policy.

IMPORTANT: The right of return only applies to private customers!

You can now test our bestsellers in our showrooms .

To make the return process as straightforward as possible, we recommend contacting our service team first. Please include your customer or order number when submitting your complaint. Please send your complaint in writing to the following email address: service@hjh-office.co.uk.

Detailed information on this topic can be found on the “Returns and complaints” page.

Returns are not waste, but often goods in perfect condition, despite minimal scratches or damaged packaging. To process your return responsibly, our partner uses an intelligent returns system so that all returned goods can be reused or made available for sale again as quickly as possible. You can find more information on the “Returns management” page.

You can order up to 3 different hjh OFFICE items from us for a 14-day trial. Please note that we only provide items for testing that are available for immediate delivery.

You can easily place your order via our webshop. Afterwards, simply send us a short email with your order number. Based on this message, you will be granted a special 14-day right of return after receiving the goods.

Please note the following:

• The sample order consists of brand-new goods.
• Payment is made as with a new order.
• In the event of a complete return, the buyer bears the return shipping costs,
• in the event of a partial return, we will cover the return shipping costs.

We look forward to your order and are also available to answer questions by phone during our business hours on +49 881 924 521-10.

You can cancel your order as long as it has not yet been processed by our warehouse.

You are welcome to place your order with us by phone. You will then receive a payment link or a pro forma invoice by email, allowing you to complete your order.

The chairs can be assembled by one person in just a few simple steps. Assembly instructions are included with the chair. You can also find various assembly videos in our shop.

Our assembly service is only available in Germany.

In this case, please contact our service team. You can reach them on +49 (0) 881 924 521 10, by email at service@hjh-office.co.uk or directly via live chat (speech bubble at the bottom right).

In many cases, the sending of reminders and the receipt of payment may overlap. In this case, please contact our service team. You can reach them on +49 (0) 881 924 521 10, by email at service@hjh-office.co.ukor directly via live chat (speech bubble at the bottom right).

We are sorry if your goods were delivered damaged. You can find everything about how complaints and returns are handled here.

In this case, please contact our service team. You can reach them on +49 (0) 881 924 521 10, by email at service@hjh-office.co.uk or directly via live chat (speech bubble at the bottom right).