We give you a guarantee of up to 10 years for our products from the brands hjh office and mybuero (see item description). The period for calculating the guarantee period begins on the invoice date. Our guarantee covers the European Union.
If material or manufacturing defects occur during this period, we as the guarantor will provide one of the following services at our discretion within the scope of the guarantee:
- Free replacement delivery of the defective components or
- Free exchange of the goods for an equivalent item
(possibly also a successor model if the original product is no longer available)
In the event of a warranty claim, please contact:
HJH Office GmbH
Christoph-Selhamer-Str. 2
82362 Weilheim
Germany
Tel.: +49 (0) 881 / 924 521-10
Fax: +49 (0) 881 / 924 521-29
Email: service@buerostuhl24.com
Guarantee claims are excluded in the event of damage to the goods
- abusive or inappropriate treatment
- Environmental influences (moisture, heat, dust, etc.)
- Failure to observe any safety precautions
- Failure to follow the operating instructions
- Use of force (e.g. punch, push, fall)
- unauthorized repair attempts
- normal wear and tear
- Transport damage
A claim for warranty service requires that we be able to examine the warranty case by sending in the goods or taking verifiable photographs. It is important to ensure that damage during transport is avoided by using appropriate packaging.
To apply for warranty service, you must enclose a copy of the original invoice with the shipment of goods or send it to us in advance by email/fax. We ask for your understanding that we can refuse warranty service without providing this copy of the invoice. Sending the copy of the invoice is used to calculate the guarantee period. You must also provide the seller's name and address unless this is stated on the attached copy of the invoice.
If it is a legitimate warranty claim, the warranty will be processed freight free for you. Any shipping costs you may have incurred will then be reimbursed.
Services carried out on the goods within the scope of the guarantee or warranty do not extend the guarantee period overall.
Goodwill of any kind remains the sole decision of HJH Office GmbH.
Note:
Your legal rights against us arising from the purchase contract concluded with us are in no way restricted by this guarantee promise. In particular, any existing statutory warranty rights towards us remain unaffected by this guarantee promise.
If the purchased item is defective, you can always contact us within the scope of the statutory warranty, regardless of whether there is a warranty claim or the warranty is being used.