Private Customer Hotline:+49 (0) 881 924 521 10

Returns and Complaints

Handling Complaints & Returns

Do you want to complain about a damaged item? Are you not satisfied with the delivered goods or have you received the wrong item?

Here we explain how you can initiate the complaint or return in just a few steps.

Complaint

Was if the delivered item was damaged or is missing parts for assembly?

Please follow these steps for your complaint:

  • Take a photo of the damage or defective part.

  • 2. Send the photo including the order or customer number to our customer service by email at service@buerostuhl24.com.

  • 3. Processing usually takes between 1 - 2 business days.

  • 4. Our customer service team will take care of the return label, the collection of the damaged item, and the shipping of the replacement item or spare part.

Do you want to return a damaged or defective item?
If the item is defective or was damaged in transit: In case of defects, you will receive a replacement for the defective parts. For claims, please include pictures in your email that clearly show the damaged areas.

Return

Don't like the item delivered or received the wrong item?

Here's a step-by-step guide on what to do:

  • 2. Explain the situation regarding incorrectly delivered or unwanted goods.

  • 3. Processing usually takes between 1 - 2 business days.

  • 4. Our customer service team will take care of the return label and the collection of the goods by a forwarding agent; it is important that the goods are correctly repacked in the corresponding box.

The delivered item does not meet your expectations or you do not like it?
If you do not like the delivered item, you have the option to return it within our 60-day return period. Please note that in this case, the return shipping costs will not be covered by us.

Do you want to return a wrong item?
In this case, we will send you the correct item as soon as possible, and the incorrect item will be picked up free of charge. We will arrange for the dismantled and ready-to-ship packaged goods to be picked up by the parcel service.
We will take back the item in accordance with our general terms and conditions. When returning, please also include all small parts that belong to the scope of delivery of the item. We would also be grateful if you could use the original packaging provided by the manufacturer.

Please do not return the goods yourself. We will arrange for the collection of the goods for you.
If you nevertheless decide to return the goods yourself, please send them to the following address (our shipping warehouse). Please do not send unpaid packages but contact us beforehand.
We recommend arranging for the collection of the goods through our complaints department (service@buerostuhl24.com)

HJH Office GmbH
Uferring 3
14974 Ludwigsfelde
Germany