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Returns Management

Returns are not trash

Taking responsibility for our planet... Environmental friendliness... Continuously improving processes in all company departments... Recycling is a must.

These are well-known PR texts from large corporations, which, as a family business, are truly important to us and ultimately save our customers real money. Due to our low return rate, we do not have to factor in astronomically high hypothetical costs for returns, as is the case in the fashion sector, for example.

Following the motto "RETURNS ARE NOT WASTE," since 2015, we have been sending all our returns to our returns management partner, who responsibly handles safe and effective recycling.

What exactly happens with your return?

Returns are not waste; they are often flawless goods, despite minimal scratches or damaged packaging. To process your returns in an ecologically and economically sustainable way, our partner uses an intelligent returns system, ensuring that all returned goods can be promptly recycled or made available for sale again.

Customer Return Process

To separate the wheat from the chaff

In this step, the goods you returned are divided into A-B-C categories.

A distinction is made between:

A) What is really new?

B) What is as good as new?

C) What is only good for spare parts?

Repair instead of Return

Everyone knows what it's like to have a flat bicycle tire – a worn armrest or a defective gas spring are also wear and tear parts under constant load during a long day in the office.

Every year, we ship more than 6,000 spare parts, thereby reducing returns.

The majority of our goods are therefore fully utilized, either as spare parts, sold under the label "refurbished," or exported to countries whose purchasing power does not meet Western standards.

Thus, almost nothing truly ends up in the trash with us!

1. To present the product in the best possible light

1. To present the product in the best possible light

Pictures say more than a thousand words. That's why we provide our customers with plenty of images, detailed photos, and 360° views to help them better evaluate the item. In addition, we try to describe our products as precisely and comprehensively as possible through detailed descriptions. Besides all important functions, we also provide you with all essential information about the material and dimensions. As a further supplement, we offer numerous explanatory videos on the assembly and functions of our office chairs via our YouTube channel.
2. Checked Quality

2. Checked Quality

Control is better. We check our goods during production through our own hjh employees, before shipment to our fulfillment center by independent third parties, and additionally by random sampling upon receipt of goods in Germany. This reduces the risk of later supplying our customers with damaged goods.
3. Targeted and competent advice

3. Targeted and competent advice

Personal Customer Service. Despite good product descriptions, questions sometimes remain unanswered. When these are answered competently and personally, customers are happy to order – and in case of doubt, have to return fewer items. Our multilingual customer service, staffed by expert employees, is available to assist you by phone, email, and via direct live chat on our homepage. From people for people, without chatbots and automated voice messages.
4. Neat and product-appropriate packaging

4. Neat and product-appropriate packaging

Sorted and protected. To prevent damage on the way to the customer and to reduce transport-related risks, we ensure our goods are packed securely and appropriately. We keep shipping boxes as small as possible by packing individual parts like a puzzle. Would you like an example?
5. Fast Order Processing & Delivery

5. Fast Order Processing & Delivery

buerostuhl24 - the name says it all. Online purchases are often impulse buys – therefore, the order should arrive before the anticipation fades. That's why we ship all immediately available items on the same day the order is placed, so your goods often arrive in less than 24 hours.

Sustainable packaging - where outer values count

Sustainability plays a major role, particularly in packaging logistics. That is why we use tailor-made packaging for shipping, which is individually adapted to our individual products. In addition, especially for our accessory range, we use an intelligent plug-in system in which the products are arranged like a puzzle in the packaging, thus saving space and costs without compromising the quality of the packaging.

"The best return is one that never happens in the first place."

One thing is certain: to avoid long-term damage to the environment, sustainability in online retail, especially concerning returns, is crucial. To provide our customers with the best shopping experience, it is important that the customer gets the right impression of the product through the aforementioned factors even before placing the order. This not only means a happy and satisfied customer – it also means a cost reduction for us and the shipping service provider. And best of all: it helps our planet.